Shipping policy
Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive an email notification once your order has shipped, along with tracking information (if applicable).
Shipping Methods & Delivery Times
We offer several shipping options to suit your needs. Estimated delivery times are as follows:
- Royal Mail Tracked 48: 2-3 business days
Please note that these are estimated delivery times and may vary based on location and external factors.
Shipping Rates
Shipping costs are calculated based on the size and weight of your order, as well as the shipping destination. You will be able to view your shipping costs at checkout before completing your purchase.
Address Accuracy
Please ensure that the shipping address you provide is correct. We are not responsible for any delays or lost items due to incorrect or incomplete shipping information. If there is an issue with your shipping address, please contact us immediately.
Lost or Damaged Packages
If your package is lost or damaged in transit, please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue, and we may offer a replacement or refund depending on the circumstances.
Customer Service
If you have any questions or concerns about your order or our shipping process, please don’t hesitate to reach out to our customer service team at sales@avery-london.co.uk.
Thank you for shopping with Everley London!