Frequently asked questions
What is the return policy?
Can I cancel my order?
Unfortunately, once an order has been placed you are unable to cancel your order. If any of the items are incorrect please request a refund or exhange here once you have received your order.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How do I make a return?
You can contact us through our returns form here. When placing a return please make sure you have your order number, name of the item you would like to return and reason for return. All returns must be requested within 14 days of receiving your item.
The below terms apply:
- Your return must be activated on the returns portal no later than 14 days after delivery of the item.
- You have a 14 day window to get your items back to the warehouse from delivery.
- All items received back must come in their original packaging, with all tags and returns ribbons in tact.
- All items must be free of odours including but not limited to pet, bodily odour and smoke.
- All items must come back in a re-sellable condition.
- You will be notified once you have triggered the returns process of the status of your return.
- We do not accept returns of resale items.
- All shipping return costs are covered by the customer.
How do I wash my garments?
All information can be found on the care label located in each garment. For more information please read our Care & Composition Guide.
What materials do you use?
All of our garments are made from 100% organic cotton. All of our products are GOTS Certified.
What does GOTS certified mean?
GOTS certified stands for 'Global Organic Textile Standard', which is one of the most trusted certifications for organic textiles worldwide. All GOTS certified products must contain at least 70% organic natural fibers.
For more information please read our GOTS certified page.
If we have not answered your question please contact us through our contact form below: